Privacy notice

Last updated: 2 November 2026

Who we are

ATLO Transport (“ATLO”, “we”) is a transport and removals company based at Unit 9A, Riley Street, Beaconvale Industrial, Parow, Cape Town, 7500, South Africa. We are the responsible party for the personal information described in this notice.

Our Information Officer can be reached at info@atlotransport.co.za or on 081 869 3893.

What we collect

• Your name, WhatsApp or phone number and email address
• Pickup and delivery addresses, the date of your move and access details such as stairs and parking
• Details of what we are moving, including any photos or inventory lists you send us, and the declared value of your goods if you choose goods-in-transit cover
• Records of payments you make to us (we do not see or store your card details, which are handled by our payment provider)
• Messages you send us on WhatsApp, by email or through this website
• Basic technical information when you use this website, such as your IP address and, if you allow them, cookies

Why we use it

• To quote for, schedule and carry out your move or delivery, which is the contract between us
• To send you updates about your booking on WhatsApp, by SMS, phone or email
• To issue invoices and keep financial records, as the law requires
• To handle insurance claims, complaints and disputes
• To keep this website secure and working properly
• To send you specials and news, but only if you have opted in. You can opt out at any time by replying STOP or emailing us

Do you have to give us your information?

You choose whether to share your information with us. We need your name, a contact number, the addresses and the date to quote for and carry out a job. Without them we cannot take your booking.

Who we share it with

We only share what is needed, with:

• The ATLO crew and drivers assigned to your job
• Our payment provider, to process your deposit and payments
• Geoapify, which suggests addresses as you type and works out the driving distance
• Our messaging, email, website hosting and IT service providers, who process information on our behalf
• Our insurer, if you take out goods-in-transit cover or make a claim
• Authorities, where the law requires us to

We do not sell your personal information.

Information sent outside South Africa

Some of our service providers, such as WhatsApp and our email and website services, may store or process information outside South Africa. We only use providers that are bound by laws or agreements giving your information a level of protection similar to POPIA.

How long we keep it

• Booking, invoice and payment records: 5 years after the job, as tax law requires
• Enquiries and quotes that do not become a booking: up to 12 months
• Marketing preferences: until you opt out

After that we delete or anonymise your information.

How we protect it

We use reasonable technical and organisational measures to keep your information safe, including secure (HTTPS) connections, access limited to staff who need it, and service providers that are required to protect it.

Your rights

You have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to us using it, and to withdraw your consent to marketing at any time. Email info@atlotransport.co.za and we will respond within a reasonable time.

If you are not happy with how we handled your information, you can complain to the Information Regulator at inforegulator.org.za or POPIAComplaints@inforegulator.org.za.

Cookies

This website uses essential cookies to work. We only use analytics or marketing cookies if you allow them in the cookie banner, and you can change your choice at any time.

Changes to this notice

We may update this notice from time to time. The latest version is always on this page.